Refund Policy

Last updated: October 20, 2026

This policy explains how orders for the services of Maple Ledger Learning are confirmed and paid for, and how cancellations and refunds are handled. The prices of our services are published on this website; nothing is bought or paid for on the site itself.

How prices and orders are agreed

The prices of our services are those published on this website on the day of your inquiry. To order, write to us at hello@corpflowki.com or call (519) 358-3394; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.

Payment terms

Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in installments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.

Cancelling or moving an appointment

Orders and appointments can be cancelled or moved free of charge up to 48 hours before the agreed date; a call to (519) 358-3394 or a short message to hello@corpflowki.com is enough. For cancellations at shorter notice, or if nobody is present at the agreed time, we may invoice work already carried out and costs we can no longer avoid, though we would rather agree a new date.

Cancellation on our side

Should we be unable to keep an agreed appointment, we contact you straight away, explain why and suggest another date as early as we can. If you would rather not reschedule, we refund what you have paid for the part of the service not provided, in full and without any cancellation charge.

How a refund is made

We return money through the method used for the original payment, normally within 14 days of agreeing the refund with you. If that method is no longer available, we ask for your bank details at hello@corpflowki.com and transfer the amount free of charge. Services provided in full are not refunded; for partly finished work we charge the completed part and return the rest.

Complaints and remedies

If you are not satisfied with our work, please describe the problem in writing to hello@corpflowki.com within 14 days of the service being provided, so that we can look into it while the circumstances are still clear. We examine the case and propose a correction, a repeat of the service, a partial refund or another remedy that fits the situation.

Cancelling a distance contract

Where provincial consumer protection legislation gives you a right to cancel a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to hello@corpflowki.com within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.